Refund policy

The short version

If you do not like it, we refund you. You keep the product. We do not ask you to mail food back to us.

Before your order ships

REFUSE is currently taking pre-orders. You are charged at checkout to reserve your case, and your case ships in fall 2026.

You can cancel any time before your order ships, for a full refund, no reason required. Email us at founders@drinkrefuse.com and we will refund the full amount to your original payment method within seven working days. Not store credit, not a voucher. Your money, back where it came from.

If we are ever going to miss the ship window we told you, we will email you before it passes with a revised date, and you can cancel for a full refund at that point at no cost to you.

After your order arrives

Thirty day money back guarantee. If you try REFUSE and it is not for you, tell us within 30 days of delivery and we will refund your order in full.

Keep the product. Do not ship it back. Opened food and supplement product cannot legally be resold in the US, so a return costs you a trip to the post office and gets us a case we have to destroy. There is no sense in it for either of us.

The one limit, stated here rather than buried: the guarantee covers your first order of each flavour. Order Berry, decide it is not for you, get your money back. Order six more cases of Berry after that and the guarantee has done its job. Repeat orders are covered by everything below instead.

If something arrives damaged, wrong, or not at all

That is on us regardless of dates, flavours or how many times you have ordered. Send us a photo and we will replace it or refund it, your choice. Damaged product does not come back to us either.

Subscriptions

You can cancel a subscription at any time, from your account, in the same number of clicks it took to start one. No phone call, no email required, no talking anyone out of it.

Cancel before a refill is billed and you are not charged for it. If a refill has already been billed but not yet shipped, tell us and we will cancel and refund it. If it has already shipped, the 30 day guarantee above applies to it exactly as it would to any other order.

How refunds are issued

• To your original payment method, always.
• Within seven working days of us agreeing the refund, and usually the same day.
• Your bank may take a further few days to show it. That part is out of our hands.
• Original shipping is refunded too when the fault is ours or when you cancel a pre-order before it ships.

Reaching a person

Email founders@drinkrefuse.com. We answer within one business day. If you have read something on this page that looks like it is about to cost you money unfairly, say so, and a person will read it.